Last Updated: July 27, 2026
These Terms of Use, Purchasing Policy, and Privacy Policy apply to products and services offered by 14975162 Canada Inc., operating as Bluewake Technology (“BW,” “Bluewake,” “we,” “us,” or “our”), including products purchased through bluewake.com and, where applicable, the Bluewake mobile application, Bluewake devices, Bluewake Enterprise platform, and related services.
The following terms govern the sale by 14975162 Canada Inc., operating as Bluewake Technology (“BW” or the “Seller”) of its systems, related products, software, and/or standard services (hereinafter referred to as the “Product”), ordered by customers who have not signed a separate formal purchasing agreement with BW.
Certain additional terms and conditions may accompany a Product or service and, in such case, will also apply.
By purchasing products online through the bluewake.com website or otherwise placing an order with BW, the Customer agrees to be bound by and accepts these terms and conditions of sale (hereinafter referred to as the “Terms”).
BW reserves the right to modify these Terms and Conditions without notice, at any time and in its sole discretion, subject to applicable law.
“Customer” means any person or organization that orders Products from BW and has not signed a separate formal purchasing agreement with BW.
“BW Products” means any hardware product, software product, application, subscription, or service provided by BW under the Bluewake brand.
“Third Party Products” means hardware, products, software, or services supplied by BW under the brand of a third party.
“Products” means collectively BW Products and Third Party Products sold or supplied by BW.
Subject to the terms of this section, any price quotation provided by BW is valid for the period stated in the quotation. In the absence of a specified duration, the quotation is valid for 48 hours.
BW strives to ensure the accuracy of Product and pricing information, but errors or typographical mistakes may occur. BW can only confirm the price of a Product after the Customer has placed an order and BW has accepted that order.
In the event of an error in price or information concerning a Product, BW reserves the right, at its sole discretion, to refuse or cancel any order for that Product, or any part of an order, and to terminate the applicable purchase agreement without further liability.
In the event of an error in Product pricing or information, BW may, at its sole discretion, contact the Customer for instructions, cancel the order and notify the Customer of such cancellation, terminate the purchase agreement, and/or correct the error on its website or other materials.
Payment must be received by BW prior to BW’s acceptance or shipment of an order unless alternative payment or credit terms have been agreed to by BW in writing.
Payment must be made by credit card or another payment method agreed to in advance and acceptable to BW.
Where payment is made by credit card, such payment is subject to approval by the financial institution issuing the credit card, and BW cannot be held responsible for the refusal of that financial institution to accept or honour the credit card for any reason.
Where credit terms have been accepted by BW, the Customer must pay invoices within thirty (30) days of the invoice date or within another period agreed to in writing between the Customer and BW.
If BW does not receive payment by the due date, the Customer may be required to pay a finance charge of 1.5% for each month or portion of a month that the payment is overdue, subject to applicable law.
If the Customer has applied for financing and it has been accepted, such financing may be provided by a third-party financing service provider, and the Customer will be subject to the terms and conditions of that provider.
Product availability may be limited. Products ordered may not be available for immediate delivery.
BW reserves the right, without notice and without incurring liability, to modify, replace, update, or discontinue any or all of its Products.
In the event of a modification or discontinuation of a Product, BW may, subject to the Customer’s consent where required, deliver a Product of similar functionality and specifications to the Product originally ordered.
The Customer may be entitled to refuse or accept a substitute Product, as well as the applicable price of the substitute Product, which may differ from that of the Product initially ordered.
Prices do not include shipping and handling charges, applicable taxes, duties, customs fees, brokerage fees, or other import or export charges unless expressly stated otherwise.
Separate shipping and handling charges, if applicable, may be shown separately on an invoice or quotation.
The Customer is responsible for paying applicable sales, use, goods and services, harmonized sales, value-added, customs, import, and other taxes or charges related to an order unless otherwise agreed to in writing by BW.
Unless the Customer provides BW with a valid and accurate tax exemption certificate applicable to the transaction, the Customer is responsible for applicable taxes related to the order, excluding taxes imposed on BW’s net income.
Where applicable, taxes may be shown separately on BW’s invoice.
For international shipments, responsibility for freight, customs clearance, duties, taxes, and other charges may also be governed by the applicable Incoterms or shipping terms stated in the quotation, purchase order, or invoice.
BW continually updates, develops, and revises its Products.
BW may revise, update, replace, or discontinue Products at any time.
BW will use reasonable efforts to supply Products with the functionality and performance described at the time of purchase; however, the Product shipped or supplied may differ from descriptions, illustrations, specifications, or catalog materials where such differences do not materially affect intended functionality.
Unless otherwise specified in writing or under applicable agreed shipping terms, title and risk of loss pass to the Customer upon shipment from BW facilities or the applicable shipping point.
BW may deliver ordered Products in installments.
Any delivery or dispatch dates provided by BW are estimates or for guidance only unless expressly guaranteed in writing.
BW shall not be liable for losses, damages, costs, or expenses resulting from delays caused by circumstances beyond BW’s reasonable control.
A Customer may be eligible to return a BW Product for replacement or refund if the Customer complies with the applicable return conditions set out below.
Products may be eligible for return within thirty (30) days from the date of the applicable invoice unless otherwise stated by BW in writing.
All eligible returns require prior authorization from BW.
The Customer must contact BW at:
to obtain a Return Authorization (“RA”) before returning a Product.
The Customer must return the applicable Product within ten (10) days of obtaining the RA unless otherwise agreed to by BW.
Unless the Product is defective or otherwise approved by BW, returned items must:
Be in new or substantially original condition;
Be returned in the original packaging where reasonably possible; and
Include applicable manuals, accessories, components, and other materials supplied with the Product.
BW reserves the right to inspect returned Products before issuing a refund, replacement, or credit.
To obtain a full refund of the purchase price for Products sold together as part of a promotional offer, bundle, or set, all applicable components must be returned together unless otherwise agreed by BW.
Products must generally be returned with shipping and insurance prepaid by the Customer. These costs are non-refundable unless otherwise agreed by BW, including in certain cases involving defective Products.
Refunds relating to purchases made by credit card will generally be credited to the same payment method used for the purchase.
Upon receipt and inspection of an eligible returned Product, BW will issue the applicable refund, replacement, or credit.
If a purchased Product was financed by a third-party financing service provider, any refund may not include interest, financing charges, or other non-refundable amounts imposed by the third-party provider. The Customer remains responsible for obligations arising under the applicable financing agreement.
BW may, from time to time and at its sole discretion, offer Product exchanges, upgrades, trade-ins, or replacements.
Any such transaction will be governed by BW’s policies and terms in effect at the time of the transaction.
A limited warranty may apply to BW Products supplied to a Customer in accordance with the warranty terms provided by BW.
BW reserves the right to modify its warranty terms from time to time, subject to applicable law.
Unless otherwise agreed to in writing, warranty coverage is conditional upon BW receiving payment for the applicable Product.
BW MAKES NO WARRANTIES OTHER THAN THOSE EXPRESSLY PROVIDED IN THE APPLICABLE LIMITED WARRANTY STATEMENT, EXCEPT WHERE ADDITIONAL WARRANTIES CANNOT LEGALLY BE EXCLUDED.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICABLE LIMITED WARRANTY IS IN LIEU OF OTHER WARRANTIES, REPRESENTATIONS, PROMISES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, BW’S LIABILITY FOR VALID HARDWARE WARRANTY CLAIMS MAY BE LIMITED TO REPAIR, REPLACEMENT, OR ANOTHER REMEDY SPECIFIED IN THE APPLICABLE WARRANTY.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded or limited.
Software, applications, firmware, cloud services, or digital services provided by BW may be subject to additional license terms, acceptable use conditions, subscription terms, restrictions, and warranty provisions supplied with the applicable Product or service.
Use of BW software and applications is subject to the applicable licensing terms, these Terms, and any additional terms presented to the user.
Unless expressly authorized by BW, users may not copy, modify, reverse engineer, redistribute, sublicense, sell, or commercially exploit BW software except to the extent such restriction is prohibited by applicable law.
Third Party Products may have different warranties and terms from BW Products.
Any warranty or technical support provided in relation to a Third Party Product may be provided by the applicable manufacturer or service provider rather than BW unless expressly stated otherwise.
Warranty terms and technical support may vary from Product to Product.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BW’S AGGREGATE LIABILITY ARISING FROM A PURCHASE OR USE OF A PRODUCT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER TO BW FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BW SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR SPECIAL DAMAGES OR FINANCIAL LOSS, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF DATA, OR OTHER SIMILAR LOSSES ARISING DIRECTLY OR INDIRECTLY FROM THE PURCHASE, USE, INABILITY TO USE, OR PERFORMANCE OF PRODUCTS OR SERVICES.
THESE LIMITATIONS APPLY REGARDLESS OF THE BASIS OF THE CLAIM, INCLUDING CONTRACT, NEGLIGENCE, TORT, STATUTORY CLAIM, OR OTHERWISE, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
BW will not be liable for failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control, including system failures, communications interruptions, transportation delays, supply shortages, labour disputes, natural disasters, governmental actions, or other events of force majeure.
For purposes of this section, references to BW include, where applicable, its directors, officers, employees, contractors, service providers, suppliers, and affiliates.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
These Terms and Conditions will be interpreted in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to principles of conflict of laws, unless another jurisdiction is required by applicable law.
Subject to applicable law, the Customer and BW agree that any suit, action, or other legal proceeding arising out of or relating to these Terms or a transaction governed by these Terms may be brought before a court of competent jurisdiction in Quebec, Canada.
Nothing in this section prevents a Customer from exercising rights that applicable consumer protection legislation requires to be available in another jurisdiction.
The Customer agrees to comply with applicable Canadian, United States, and other relevant export-control and economic sanctions laws and regulations.
The Customer represents that, to the best of their knowledge, they are not prohibited from acquiring or receiving Products under applicable sanctions or export-control laws.
Products, software, technology, or services supplied by BW may not be exported, re-exported, transferred, or otherwise provided in violation of applicable laws or regulations.
The Customer agrees not to use BW Products in connection with activities prohibited under applicable Canadian, United States, or other relevant law.
Unless otherwise agreed to by BW in writing, Products purchased through the Bluewake online store are intended for the Customer’s own use and not for resale.
Authorized distributors, resellers, dealers, channel partners, or other commercial partners operating under a separate written agreement with BW are governed by the terms of the applicable agreement.
14975162 Canada Inc., operating as Bluewake Technology (“BW,” “Bluewake,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal and sensitive user information.
This Privacy Policy describes Bluewake’s practices regarding personal information and user data collected, processed, transmitted, or stored in connection with:
The Bluewake mobile application;
Bluewake devices;
The Bluewake Enterprise platform;
Bluewake websites, including bluewake.com; and
Related products, software, support, and services.
This Privacy Policy explains:
What information we may collect;
Why we collect and use information;
How information may be shared;
How personal and sensitive information is protected;
How long user data is retained;
How users can request deletion of their accounts and personal data; and
How users can contact Bluewake regarding privacy matters.
The information collected by Bluewake depends on the products and services used, the functionality enabled, the permissions provided, and whether an account is managed by an employer or another organization.
We may collect information used to create, identify, authenticate, and manage a Bluewake account, including:
Name;
Email address;
Organization or employer;
User profile information;
Account credentials or authentication information; and
Information necessary to administer the account.
We may collect information relating to Bluewake devices connected, assigned, registered, or associated with a user or organization, including:
Device identifiers;
Serial numbers;
Device assignments;
Device settings;
Device status;
Connection information; and
Other information necessary to operate, support, and manage Bluewake devices.
Bluewake may collect information relating to the use and operation of Bluewake devices and related services, including:
Device usage times;
Session information;
Operating modes;
Intensity levels;
Device settings;
Interactions with the device or mobile application;
Device assignments;
Usage history; and
System or diagnostic information.
This information may be used to provide users and authorized organizational administrators with information regarding Bluewake device usage, deployment, operation, and administration.
We may collect technical information necessary for the Bluewake mobile application to operate, communicate with Bluewake devices, maintain security, diagnose technical issues, and provide requested functionality.
This information may include:
Bluetooth connection information;
Mobile device information;
Operating system information;
Application version;
Device identifiers;
Connection status;
Error information;
Crash or diagnostic information; and
Technical information required to provide application functionality.
Where location-related functionality is enabled, Bluewake may collect or process location information associated with a user, mobile device, or Bluewake device.
Location information will only be collected or processed where the applicable functionality is enabled and, where required, the user has provided the necessary application or mobile device permissions.
Location information may be used to support functionality such as device assignments, deployment management, device or inventory location, operational information, and other location-based functionality offered through Bluewake services.
Users may control application permissions through their mobile device settings.
Disabling a permission may prevent or limit the operation of functionality that relies on that permission.
Where a Bluewake account or device is provided, assigned, administered, or managed by an employer or other organization, that organization may provide information required to:
Create or manage user profiles;
Assign Bluewake devices;
Organize users into sites, groups, departments, or other categories;
Configure devices or account settings;
Manage device inventory;
Administer Bluewake services; or
Review usage information associated with the organization’s deployment.
Authorized administrators within the applicable organization may have access to information relating to users and Bluewake devices associated with their organization.
Bluewake may use information collected through its products and services to:
Provide, operate, maintain, and improve Bluewake products and services;
Create, authenticate, and manage user accounts and profiles;
Connect the Bluewake mobile application with Bluewake devices;
Configure, manage, and control Bluewake devices;
Record, process, and display device usage information;
Maintain usage histories and reports;
Allow authorized organizations to manage users, devices, assignments, sites, groups, settings, and inventory;
Provide customer service and technical support;
Diagnose technical issues;
Improve application and device performance and reliability;
Develop and improve Bluewake features and functionality;
Maintain the security and integrity of Bluewake systems;
Detect or prevent unauthorized, fraudulent, or abusive activity;
Communicate with users regarding their accounts, Products, or services;
Respond to user questions or requests;
Maintain appropriate business and operational records; and
Comply with applicable legal and regulatory obligations.
Bluewake does not use personal or sensitive user information for purposes unrelated to the operation, administration, support, security, maintenance, or improvement of Bluewake products and services without an appropriate legal basis or authorization.
Bluewake does not sell personal or sensitive user data.
Bluewake does not provide personal or sensitive user data to third parties in exchange for monetary payment.
Bluewake may share information with third-party service providers that assist us in operating, securing, maintaining, and supporting our products and services.
These providers may include companies involved in:
Hosting and technology infrastructure;
Cloud services;
Data storage;
Communications;
Application operations;
Analytics;
Security;
Technical support;
Software development or maintenance; and
Customer service.
Service providers may process information as necessary to provide services to Bluewake and are expected to protect the information they handle in accordance with applicable requirements and their obligations to Bluewake.
Where a Bluewake account is provided or managed by an employer or other organization, authorized administrators of that organization may have access to information associated with their organization, including information relating to:
Users;
User profiles;
Devices;
Device assignments;
Device usage;
Usage history;
Device settings;
Device status;
Sites or groups; and
Inventory.
Bluewake may also disclose information where required or permitted by applicable law, regulation, court order, legal process, or governmental request.
Information may also be disclosed where reasonably necessary to:
Protect Bluewake’s rights or property;
Protect the safety or security of users or others;
Investigate suspected fraud or unauthorized activity;
Enforce agreements; or
Protect the security and integrity of Bluewake systems and services.
Bluewake uses technical and organizational safeguards designed to protect personal and sensitive user data against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Personal and sensitive user information transmitted between Bluewake applications, systems, servers, and services is protected using encryption in transit.
Personal and sensitive user information stored within Bluewake systems is protected using encryption at rest.
Access to personal and sensitive user information is restricted to authorized personnel, systems, organizational administrators, contractors, and service providers where access is required to operate, maintain, administer, support, develop, or secure Bluewake products and services.
Bluewake uses reasonable technical and organizational measures designed to maintain the confidentiality, integrity, and availability of user information.
These measures may include appropriate access controls, authentication mechanisms, system monitoring, infrastructure security measures, and restrictions on access to information.
While Bluewake uses safeguards designed to protect information, no electronic transmission, network, application, service, or data-storage system can be guaranteed to be completely secure.
Bluewake retains personal information and user data associated with a user account for as long as the account remains active and while the information is reasonably required to provide, administer, maintain, support, improve, or secure Bluewake products and services.
When a user requests deletion of their account, Bluewake will delete the personal information and user data associated with that account, subject to limited information that Bluewake may need or be permitted to retain for:
Legal obligations;
Regulatory requirements;
Security purposes;
Fraud prevention;
Accounting or financial recordkeeping obligations;
Dispute resolution;
Enforcement of agreements or legal rights; or
Other purposes permitted or required by applicable law.
Any information retained for these limited purposes will only be retained for as long as reasonably necessary to fulfill the applicable purpose or legal requirement.
Information that has been aggregated, de-identified, or anonymized so that it can no longer reasonably be associated with an identifiable individual may be retained for analytical, operational, research, statistical, security, or product-improvement purposes.
Users may request deletion of their Bluewake account and associated personal information and user data at any time.
To request account and data deletion, contact Bluewake at:
Use the subject line:
Account and Data Deletion Request
Users should submit the request using the email address associated with their Bluewake account or identify the email address associated with the account in their request.
The deletion request should clearly state that the user is requesting deletion of their Bluewake account and associated personal data.
Bluewake may take reasonable steps to verify the identity of the individual submitting the request before deleting an account or personal information.
Following verification of a valid deletion request, Bluewake will delete the user’s account and associated personal information and user data, except for limited information Bluewake is required or permitted to retain for legal, regulatory, accounting, security, fraud prevention, dispute-resolution, or other legitimate purposes permitted under applicable law.
Users whose Bluewake accounts are provided, administered, or managed by their employer or another organization may also contact the organization’s authorized Bluewake administrator regarding account management or deletion.
Deletion of a Bluewake account is permanent and may result in loss of access to Bluewake services, device assignments, settings, usage history, reports, and other information associated with the account.
For questions regarding account or data deletion, users may contact:
The Bluewake mobile application may request permissions necessary to provide specific functionality.
Depending on the user’s device and enabled functionality, these permissions may include permissions related to:
Bluetooth connectivity;
Communication with Bluewake devices;
Notifications;
Mobile device functionality; and
Location-related functionality, where applicable.
Bluewake uses application permissions in connection with the features and functionality for which they are requested.
Users can review, enable, disable, or modify applicable application permissions through the settings of their mobile device.
Disabling certain permissions may prevent some Bluewake application features from operating correctly.
Some Bluewake users may access Bluewake products and services through an account established, assigned, administered, or managed by their employer or another organization.
In these circumstances, the organization may act as an administrator of the account and may be able to:
Create, modify, or deactivate user profiles;
Assign or remove Bluewake devices;
Configure device or account settings;
Organize users into sites or groups;
View device usage information;
View usage history or reports;
View device assignments;
View device status;
Manage device inventory; and
Access other information associated with its Bluewake deployment.
Users should understand that information made available to an employer or organization through its Bluewake deployment may also be governed by that organization’s own privacy, workplace, employee-data, monitoring, or information-management policies.
Users with questions regarding how their employer or organization uses information available through Bluewake should contact that organization directly.
Depending on the user’s jurisdiction, applicable privacy laws may provide rights regarding personal information, which may include rights to:
Request access to personal information;
Request correction of inaccurate personal information;
Request deletion of personal information;
Withdraw certain consent where applicable;
Request information about how personal information is processed; or
Exercise other privacy rights available under applicable law.
To submit a privacy request, contact:
Bluewake may request information necessary to verify the identity and authority of the person making the request.
Bluewake products and services are intended primarily for adult users and workplace, commercial, industrial, or organizational applications and are not directed toward children.
Bluewake does not knowingly collect personal information from children through the Bluewake mobile application or Bluewake Enterprise platform.
If Bluewake becomes aware that personal information relating to a child has been collected contrary to applicable law, Bluewake will take reasonable steps to delete or otherwise appropriately address that information.
Bluewake and its service providers may process or store information in Canada or in other jurisdictions where Bluewake or its service providers operate.
As a result, information may be transferred to or processed in jurisdictions outside the user’s province, state, or country.
Where required, Bluewake takes reasonable measures designed to ensure that personal information transferred across jurisdictions receives appropriate protection in accordance with applicable law.
Information processed in another jurisdiction may be subject to the laws and lawful access requirements applicable in that jurisdiction.
Bluewake may update this Privacy Policy from time to time to reflect changes to:
Our products or services;
Mobile application functionality;
Bluewake Enterprise functionality;
Technology;
Data practices;
Security practices;
Business operations; or
Applicable legal and regulatory requirements.
When changes are made, the “Last Updated” date at the top of this document will be revised.
Users are encouraged to review this Privacy Policy periodically for updates.
For questions regarding these Terms, this Privacy Policy, Bluewake’s privacy practices, personal information, account deletion, data deletion, returns, support, or other matters, please contact:
14975162 Canada Inc.
Operating as Bluewake Technology
5155 Spectrum Way, Suite 5
Mississauga, Ontario L4W 5A1
Canada
Email: support@bluewake.com
Phone: +1 613-909-5516
Website: www.bluewake.com
Users wishing to request deletion of their Bluewake account and associated personal information should email:
with the subject:
Account and Data Deletion Request
The request should be sent from the email address associated with the Bluewake account where possible and should clearly identify the account to be deleted.
